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Frequently Asked Questions

WHAT IS MS FLOW?

HOW MUCH DOES IT COST?

You can select the monthly package that suits you
Light Flow – £12.99 plus £2.95 p&p;
Regular Flow - £13.99 plus £2.95 p&p;
Heavy Flow - £14.99 Plus £2.95 p&p;

HOW CAN I GET IN TOUCH WITH YOU?

You can contact us with any questions or queries on hello@msflow.co.uk

DO I HAVE TO REORDER EVERY MONTH?

No, your monthly Subscription will be renewed automatically every month once you set up and register your account.
If you have signed up a 3-month subscription you will be automatically change for your 3-month subscription.
Remember you can switch to a monthly subscription at the end of your 3-month period if you wish to.

IS THERE A MINIMUM SUBSCRIPTION PERIOD?

WHAT CAN I EXPECT TO RECEIVE IN MY MS FLOW PARCEL?

CAN I GET MS FLOW AS A GIFT FOR SOMEONE ELSE?

HOW MANY TAMPONS, SANITARY TOWELS & LINERS WILL I RECEIVE?

CAN I CHOOSE TAMPONS, TOWELS OR BOTH?

You can choose Tampons, Towel or a mix of both

WHAT BRANDS ARE AVAILABLE TO CHOOSE FROM?

You can select your brand preference from the brands below:
Always
Bodyform
Lil-lets
Tampax
Natracare

IS THE BOX DISCREET?

Yes, your Ms Flow parcel will be safely delivered in a plain no logo Mailing envelope so no one will be the wiser when you get your special delivery posted to the office.

WHEN WILL MY BOX BE DELIVERED?

CAN I CHANGE MY DELIVERY DATE?

CAN I CHANGE MY DELIVERY ADDRESS?

Yes, of course just log in and update your details on your account

WHAT PAYMENT OPTIONS ARE AVAILABLE?

You can pay using all major Credit and debit cards

WHEN WILL I BE CHARGED?

CAN I CANCEL MY SUBSCRIPTION?

CAN I PUT MY SUBSCRIPTION ON HOLD IF I AM ON HOLIDAY OR GET PREGNANT?

I'VE FORGOTTEN MY ACCOUNT PASSWORD / LOGIN?

I'M NOT RECEIVING YOUR EMAILS?

HOW DO I USE MY PROMO / COUPON CODE?

CAN I TRACK MY PARCEL?

HOW MUCH IS P&P;?

WILL MY MS FLOW PARCEL FIT THROUGH THE LETTERBOX?

WE WOULD LIKE TO BE FEATURED IN MS FLOW?